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Debit Card Hotlines
For help with lost or stolen cards (available 24/7):
For help with debit card fraud (available Mon-Fri, 8:00am-2:00am):
Credit Card Hotline
"The real measure of your wealth is how much you'd be worth if you lost all your money." - Author Unknown
The above quote is an old reference to our personal value as a human being, but something that nobody wants to discover against their will. Everyone works very hard for their money and we wish for everyone to be able to keep it. To further this aim we have compiled a list of tips and best-practices on various subjects involving theft, fraud, and scams that seek to help you combat those who wish to steal from you.
CARD BLOCKED TELEPHONE SCAM:
In the past, Ohio Valley Bank and other local banks have received reports of persons receiving automated phone calls in which the listener is told that their debit or credit card has been blocked or that there is a problem with the card. The listener is then directed to press 1 for more information. The caller then proceeds to try to illicit account numbers and private information from the listener. If you are unsure of a call you receive, hang up and call your nearest bank location. If you believe you have received one of these calls and have inadvertently given out private information, please contact your bank for assistance.
LIFE ALERT/MEDI-ALERT TELEPHONE SCAM:
Persons have reported answering their phones only to receive what is essentially a recorded message urging them to sign up for Medi-Alert or Life Alert. Those reporting the message say that they have received multiple calls of this nature and note that the originating number appearing on their caller ID is masked by the scammers to be Ohio Valley Bank. THESE CALLS ARE NOT FROM OVB. Ohio Valley Bank does not endorse or sell medical alert services.
AEP TELEPHONE SCAM:
In this call scam, a person that identifies him/herself as a representative from American Electric Power (AEP). The scammer tells the resident that their check payments went through the bank, but AEP did not receive the money. The scammer then goes on to say that the resident must pay over the phone or their electric will be shut off. This kind of intimidation tactic is often used with telephone scams.
Furthermore, the scammer says that payment must be made with cash card over the phone. This should be a red flag. Companies typically do not require payments to be made only by a prepaid card.
Never give SSN or Card/Account info over the phone, especially when you don't initiate the call.
Ohio Valley Bank asks the public to be vigilant. Never give your social security number or card/account information over the phone. When in doubt, hang up and contact your bank first. If you feel you might be the victim of a telephone scam, please report it to the proper authorities and your financial institution.
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