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NetTeller FAQ

Download: NetTeller Instructions
File Type: Adobe Acrobat® .pdf document | File Size: 910KB | revised June 2009

Q: Where do I apply for NetTeller and/or online Bill Pay?
A: You can apply here.

Q: What happens if I forget my PIN?
A: You are allowed three PIN attempts and on the third attempt, if invalid, you will be locked out of the system. If you are locked out you will need to contact the Internet Banking Call Center for help. The toll-free number is: 1-800-468-6682.

Q: Why does this debit show on my account three times when I only used my debit card once?
A: The store or restaurant where you used your debit card "pre-authorized" your purchase, which ensures you have sufficient funds. This places a temporary "memo-debit" on your account. It will be replaced by the actual debit when we receive the charge, usually between one and three days. The debit will only be charged once to your account.

Q: How late in the evening can I make transfers?
A: The transfer cut off time for current day's business is 11:00 pm (EST) Monday through Friday.

Q: What happens if I do not log off of the system?
A: By default Online Banking has a 10 minute timeout feature, so if the system is not used for 10 minutes then the user will be inactive and will have to log in again.

Q: What kind of browser do I need to have?
A: See our current Supported Browsers.

Q: Why can I go to your website, but I cannot read any information on it?
A: This is because you are viewing our site with an older browser. Contact your browser vendor and update your browser to a later version. Not only will you be able to see the site better but an updated browser provides more security.

Q: Is the NetTeller login secure?
A: The NetTeller login is secured with 128-bit encryption. When using some browsers, including Microsoft Internet Explorer, you may not see a lock in the bottom right corner of the screen. This is because other elements on the home page, such as news and stock information, are not secured.

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