Home » e-Services

NetTeller FAQ

Q: Where do I apply for NetTeller and/or online Bill Pay?
A: You can apply here.


Q: What happens if I forget my PIN?
A: You are allowed three PIN attempts and on the third attempt, if invalid, you will be locked out of the system. If you are locked out you will need to contact the Customer Support Call Center for help. The toll-free number is: 1-800-468-6682 or request a reset when you visit the bank.


Q: What do I do if I enter my ID, but the screen goes blank?

A: Due to an update to Google Chrome in Sept. 2020, you may need to clear the cache and cookies of your Chrome or Edge (chromium version) browser to login successfully. Instructions to Clear Cache and Cookies: Chrome | Edge

Q: Why does this debit show on my account three times when I only used my debit card once?
A: The store or restaurant where you used your debit card "pre-authorized" your purchase, which ensures you have sufficient funds. This places a temporary "memo-debit" on your account. It will be replaced by the actual debit when we receive the charge, usually between one and three days. The debit will only be charged once to your account.

Q: How late in the evening can I make transfers?
A: The transfer cut off time for current day's business is 11:00 pm (EST) Monday through Friday. Beginning on April 5, 2021 the cut off time will be 9:00 pm (EST) Monday through Friday.

Q: What happens if I do not log off of the system?
A: By default Online Banking has a 10 minute timeout feature, so if the system is not used for 10 minutes then the user will be inactive and will have to log in again.

Q: What kind of browser do I need to have?
A: See our current Supported Browsers.

Q: Why can I go to your website, but I cannot read any information on it?
A: This is because you are viewing our site with an older browser. Contact your browser vendor and update your browser to a later version. Not only will you be able to see the site better but an updated browser provides more security.


Q: Where do I get my statement online?

Once logged into NetTeller, click on the "eDelivery" tab. You will find your official bank statement here. If you choose the "Statement" option under your account on the Account Listing screen, this will take you to an informal snapshot statement, not your official bank statement.