March 16, 2020
At Ohio Valley Bank, we have long had contingency plans in place that will ensure that your banking experience remains as normal as possible during this emergency. We plan to do this in a way that protects the health and safety of you and your community bankers.
First, we have always made hand sanitizer available in all of our locations and will continue to do so. We have started periodically sanitizing high touch points, like door handles, ATM buttons, and counters, multiple times throughout the day. Please do not be offended if your banker uses gloves or hand sanitizer when handling your money. Know that they have been instructed to do so for each transaction as a healthy best practice.
Second, we have asked bank employees who are exhibiting symptoms to stay home, and our employees who can work from home are doing so. Our sick time procedures provide compensation and support for our employees to do so.
Third, if you need to come to the bank, we recommend using the drive-thru to minimize the spread of germs. We also recommend taking full advantage of non-contact banking channels. These include:
- NetTeller internet banking. Enroll at https://bit.ly/nettellerovb.
- OVB Mobile App. Use NetTeller link above to enroll.
- OVB Line telephone banking. Call 1-888-FONE-OVB (that’s 888-366-3682) and have your social security number and account numbers ready.
- Text Message Banking. Inside NetTeller, click the "Text Banking" tab for instructions.
- ATMs. Our ATM locator can be found here. Don't forget that OVB customers have the benefit of surcharge-free transactions at any Moneypass ATM in the nation. Other banks' fees may apply.
And lastly, we expect that those who wish to do harm will ramp up scam efforts during this trying time. Please be vigilant. Do not share account or card numbers over the phone or by email. If in doubt, call your local branch to verify the legitimacy of a call or email.
Though things are changing minute by minute, your community bank is sound, secure, and dedicated to being there for you. Ohio Valley Bank has operated through the Great Depression, two World Wars, and 9/11, and is well prepared to help you through the days ahead.
Wishing you and yours a safe and healthy spring,
Larry E. Miller, II
President & Chief Operating Officer
Ohio Valley Bank