Q: Where do I apply for NetTeller and/or online Bill Pay?

Q: What happens if I forget my PIN?
A: You are allowed three PIN attempts and on the third attempt, if invalid, you will be locked out of the system. If you are locked out you will need to contact the Customer Support Call Center for help. The toll-free number is: 800-468-6682 or request a reset when you visit the bank.

Q: What do I do if I enter my ID, but the screen goes blank?
A: Due to an update to Google Chrome in Sept. 2020, you may need to clear the cache and cookies of your Chrome or Edge (chromium version) browser to login successfully. Instructions to Clear Cache and Cookies: Chrome | Edge

Q: Why does this debit show on my account three times when I only used my debit card once?
A: The store or restaurant where you used your debit card pre-authorized your purchase, which ensures you have sufficient funds. Their action placed a temporary transaction on your account called a "memo-debit" or "memo post". It will be replaced by the actual debit when we receive the charge from the place of business, usually between one and three  business days. The actual transaction will only be charged once to your account.

Q: How late in the evening can I make transfers?
A: The transfer cut off time for current day's business is 9:00 pm (EST) Monday through Friday.

Q: What happens if I do not log off of the system?
A: By default Online Banking has a 10 minute timeout feature, so if the system is not used for 10 minutes then the user will be inactive and will have to log in again.

Q: What kind of browser do I need to have?
A: See our current Supported Browsers.

Q: Where do I get my statement online?

A: See our eDelivery page for step-by-step instructions on how to access your statement through NetTeller with a web browser or through the OVB Mobile App.

Note that if you are using a NetTeller through a web browser, if you choose the "Snapshot" option under your account on the Account Listing screen, this will take you to an informal snapshot statement, not your official bank statement. You must click on eDelivery for the official bank statement.

Q: I installed Duck Duck Go and NetTeller won't work?

The Duck Duck Go browser extension is known to conflict with NetTeller. We recommend not installing it on browsers that you plan to use to access NetTeller.




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For assistance with NetTeller or any of our digital services, call our local experts at 800-468-6682 or email

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